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Visitor Services Associate

POSITION SUMMARY

Creating a gathering place for all people to share experiences around themes of culture, migration, the environment and the arts is no small task. Our ability to fulfill this mission begins with having the right people to help make this happen! Our Visitor Service Associates are our front-line; they are the first people to engage with the Visitor, and the last face the Visitor sees as they leave.

We are looking for welcoming and enthusiastic individuals to join our Visitor Services team! If you are someone who has a desire to enhance the visitor experience by creating an accessible, vibrant and radically hospitable environment here at ASI, this might be the fit for you.

Our Visitor Services Associates are primarily responsible for providing superior customer service to visitors at the front desk, as well as, facilitating admissions, performing reception duties, and managing registrations. In time, you will become an expert in all things ASI – from knowledge of our neighborhood, to troubleshooting ticketing software issues – you will be able to answer any visitor’s question.

The skills and mind-set you will need to see success in the Visitor Services Associate position is generally described below. Explanations of job functions or examples of tasks are meant to provide context into the job, they are not meant to be a comprehensive list of duties.

CUSTOMER SERVICE

  • Hospitality – You value radical hospitality. You understand that the Visitor experience is vital to accomplishing our mission, and you value making this a gathering place for all people. You are friendly, professional and quick to serve all people who contact ASI.
  • Stewardship – From relationships, to tools and resources, we are stewards of the visitor experience and the Turnblad Legacy. You have a strong grasp of caring for both the people and place that makes all things possible here at ASI.
  • Takes Initiative – Whether it’s greeting a visitor, answering a phone call or registering a visitor for a class or program, you take initiative. You anticipate the needs of our visitors, and you are proactive in helping.
  • Communication - You will talk to guests, members, donors, staff, vendors, and more – sometimes all at the same time. Listening to their expressed needs and paying attention to nonverbal ques when presenting ideas is essential to success. Long-story short, robust customer service and interpersonal skills are required.
  • Learner - This role requires someone who is eager to learn—whether you are learning about history, ASI, or the immigrant experience you will have a curiosity to learn, and grow in understanding about how diversity and inclusion positively influence our mission, and help us to be a gathering place for all.

ADMINISTRATIVE

  • Technical Skills – You will be responsible for daily admissions, entering class and event registrations into Altru, functioning on multiple platforms as you assist customers. This requires a solid grasp on technology and the Microsoft Suite.
  • Troubleshooting – Whether it is people or systems interface, once you know where things are, who to talk to, and how to use computer systems you should be able to respond quickly while managing attitudes of everyone involved.
  • Organization Skills & Administrative Know-How – You might have someone purchasing admissions when the phone starts ringing, all while having another person on hold attempting to register for a class. No day or hour is the same. You have the administrative and organizational ability to multi-task and can keep track of and disperse information to the necessary individuals.
  • Other Duties as Assigned - Working in a museum means no one day is like the next. That is the joy of what we do. The Visitor Services Associate would see this ever changing list of tasks as rocket fuel for success in the job. #whenyouworkinamuseum

QUALIFICATIONS

  • High School Diploma or GED
  • Proficiency in computer database applications
  • Comfortable working with technology; working knowledge of the Microsoft Suite
  • Able to communicate large amounts of information in English and sit/stand for extended periods
  • 2+ years customer service experience
  • Demonstrated ability to manage multiple tasks efficiently
  • Strong verbal, written and problem solving skills
  • Hours for this position will vary, and include weekend, evening and special events shifts.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 25 pounds

AAP/EEO STATEMENT

The American Swedish Institute is an Equal Employment Opportunity Employer. All our employment practices, benefits and programs will be administered without regard to actual or perceived race, color, religion, sex, national origin or ancestry, age, disability, veteran status, sexual orientation, marital status, status with respect to receipt of public assistance or any other basis protected by federal, state or local law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The working conditions and requirements indicated here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

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  • Application Deadline

    Open until filled.

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